Customer policy

Shipping

We deliver in two ways: free flat-rate packaged firewood across 11 Northeast states, and local palletized firewood in our Local Delivery Zone (CT, NJ, MA, RI, NY metro and Long Island, eastern and central PA, DE, MD, DC, Northern VA, Richmond VA).

By Firewood Flex Team Published May 11, 2026 Updated May 11, 2026

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Shipping at a glance (read this first)

We deliver in two different ways, depending on what you buy:

📦 Packaged Firewood (Smart Bags & Boxes)

  • Ships to the 48 contiguous U.S. states (excluding Alaska & Hawaii)
  • Free delivery is included in: CT, DC, DE, MA, MD, NH, NJ, NY, PA, RI, VT
  • Outside that free area, we still ship nationwide with a small additional fee shown at checkout ($10 to $50 per bag or box, depending on the region)

🚚 Palletized Firewood (Local Freight Delivery)

  • Delivered by freight truck within our Local Delivery Zone (CT, NJ, MA, RI, NY metro through ZIP 125 and all of Long Island, eastern and central PA including Harrisburg, Lancaster and York, DE, Maryland, Washington DC, Northern Virginia, Richmond and the West Virginia Eastern Panhandle)
  • Price includes delivery + lift gate service, carefully unloaded in your driveway, depending on site accessibility
  • If your address is outside this zone, pallet delivery may be unavailable at checkout

Need help before ordering? Email us your ZIP code at sales@firewoodflex.com.

Quick eligibility check (10 seconds)

  1. Buying a Smart Bag or Box?
    You can order nationwide (free in the 11-state zone; small fee may apply elsewhere).
  2. Buying Palletized Firewood?
    You must be inside our Local Delivery Zone (CT, NJ, MA, RI, NY metro through ZIP 125 and all of Long Island, eastern and central PA including Harrisburg, Lancaster and York, DE, Maryland, Washington DC, Northern Virginia, Richmond and the West Virginia Eastern Panhandle). Outside the zone, pallet freight is quoted individually, email us.
  3. Ordering a large quantity of packaged bags?
    Large orders may ship as a pallet (see "Large Orders" below).

1) Packaged Firewood (Smart Bags & Boxes)

Where we deliver

Packaged firewood ships to the 48 contiguous U.S. states (excluding Alaska & Hawaii).

Free delivery area (delivery included in the product price)

Delivery is included (no extra shipping charge) in these 11 states:
CT, DC, DE, MA, MD, NH, NJ, NY, PA, RI, VT

Packaged Firewood Free Delivery Area, 11 states map

Packaged Firewood Free Delivery Area (11 states).

Outside the free area (still nationwide, small added fee)

We still ship packaged products nationwide. Addresses outside the free delivery area may see a small additional shipping fee at checkout based on distance from Levittown, PA.

Typical added fee guide (shown at checkout)

Distance band Typical added fee
Nearby $4
Mid-distance $8
Further $12
Farthest (contiguous U.S.) $16

(Exact fee is calculated at checkout based on your delivery address.)

2) Palletized Firewood (Local Freight Delivery)

Where we deliver palletized orders

Palletized firewood is delivered inside our Local Delivery Zone (CT, NJ, MA, RI, NY metro through ZIP 125 and all of Long Island, eastern and central PA including Harrisburg, Lancaster and York, DE, Maryland, Washington DC, Northern Virginia, Richmond and the West Virginia Eastern Panhandle).

Firewood Flex pallet and cord delivery zone map

Local Pallet Delivery Zone (CT, NJ, MA, RI, NY metro and Long Island, eastern and central PA, DE, MD, DC, Northern Virginia, Richmond VA, Eastern Panhandle WV).

Important: If your address is outside this zone, pallet delivery may be unavailable at checkout.

What's included (inside the local zone)

Your pallet price includes:

  • Delivery cost
  • Lift gate service
  • Driveway unloading (carefully unloaded in your driveway, depending on site accessibility)

Access requirements (please read)

Freight delivery requires safe truck access. Some locations may be limited (tight streets, steep/long driveways, private roads, etc.). If a carrier cannot safely access your address, delivery may require an alternate arrangement.

Large packaged orders (may ship as a pallet)

Some large packaged orders may ship as a pallet. If an order ships as a pallet, it must qualify for the Local Pallet Delivery Zone to be delivered as-is.

Example: 10+ bags may ship as a pallet.

Processing, delivery speed & tracking

Delivery time

  • Packaged free zone: 1 to 3 days from order
  • Packaged outside free zone: 2 to 5 days from order
  • Palletized: 5 to 10 days from order, the carrier calls ahead

Tracking

Once your order is picked up by the carrier, you'll receive a confirmation email with a tracking number.

Delivery notes

  • Please ensure your shipping address is correct.
  • We are not responsible for delays caused by severe weather, natural disasters, or carrier disruptions.
  • Questions? Email sales@firewoodflex.com or use live chat.

FAQ

Do you ship packaged products nationwide?
Yes. Packaged products ship to the 48 contiguous U.S. states.

Is delivery free for packaged products?
Delivery is included in the product price in CT, DC, DE, MA, MD, NH, NJ, NY, PA, RI, VT. Outside that area, a small fee may apply at checkout.

Do you deliver pallets nationwide?
Pallet delivery is reserved for our Local Delivery Zone (CT, NJ, MA, RI, NY metro through ZIP 125 and all of Long Island, eastern and central PA including Harrisburg, Lancaster and York, DE, Maryland, Washington DC, Northern Virginia, Richmond and the West Virginia Eastern Panhandle). For pallets outside the zone, email us for a freight quote.

Do I need a forklift for pallet delivery?
No. Lift gate service is included. The pallet is carefully unloaded in your driveway, depending on site accessibility.

What if I'm outside the pallet zone but I want a big order?
Choose packaged products (Smart Bags/Boxes), which ship nationwide. If you're unsure what to order, email us your ZIP and we'll help.